Shipping

Mad in Italy offers free shipping on both ways on orders and returns to our customers. If the customer needs a faster delivery can ask for Express delivery with an extra cost of 10€.

Mad in Italy delivers to the entire European Union except for Italy, France and Greece. 

Mad in Italy aims at shipping the order as soon as possible in any case all orders will be shipped within 72 hours from the confirmation. If the order is placed during the weekend or on a holiday, it will be processed on the next business day. Mad in Italy shipment usually takes around 2-3 working days. During sales, special promotions or trade shows, processing times may be longer.

Estimated transit time after dispatch:

STANDARD SHIPPING:

Europe zone 1 (Austria, Belgium, Luxembourg, Germany, The Netherlands) 48h

Europe zone 2 (Denmark) 72h

Europe zone 4 (Croatia 96h, Poland 72h, Czech Republic 72h, Slovenia 72h, Spain 48-72h, Serbia 96h, Hungary 72h) 48-96h

Europe zone 5 (Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden, Cyprus, Finland, Malta) 48h

EXPRESS SHIPPING (extra cost of 12€) 1-2 day.

Delivery time is estimated from the time the order is shipped, not when it is placed. When the order is shipped the customer will receive a shipping confirmation email with a tracking number for the shipment. 

Mad in Italy  is not responsible for any unanticipated delays caused by weather conditions or any other circumstances beyond Mad in Italy’s control.

Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:

January 1

January 6

Easter and Easter Monday

April 25

May 1

June 2

August 15

November 1

December 8

December 25

December 26

Before signing/accepting the parcel, we recommend that you inspect the package for any signs of damage or other issues. Please report all issues immediately to the courier and don’t accept the parcel.

Orders may not be shipped to P.O. Boxes.

Orders are shipped with love from our warehouse in Alano di Piave (Belluno) in Italy.

The product will be delivered to the address specified by the customer upon placing the order. The customer will ensure the delivery address is possible to reach during regular business and delivery hours. If the delivery address or any other information in the order is incomplete or incorrect, Mad in Italy will not be responsible for non-delivery or late delivery of the product. Mad in Italy may, at its own discretion, resend the product to the customer, in this case the customer shall refund Mad in Italy of any shipping additional cost.

Your order is dispatched once you receive an email with shipment information and the tracking number (AWB). If you have not received the shipment confirmation email, please check your spam folder and bin. You can also check your tracking number by login to Mad in Italy and going to your order info.

If a parcel has been lost, the courier owns the right to allow 3 months from the complaint date before a refund is being made while conducting the investigation.

 

Returns

If you are not entirely satisfied with your Mad in Italy purchase, we’re here to help.

You can return your frame within 14 days from delivery. Please make your notification within 10 days after delivery. Returns are free of charge and you don’t have to pay for the shipment. After 14 days you won’t be eligible for a refund or a change of product.

Mad in Italy will change or refund items at these conditions:

  • The item must have been purchased directly from: www.madinitaly.com,
  • The item must be in its original condition,
  • The item must be unworn or unused, 
  • The item must be free of scratches and damages,
  • All original packaging must be intact (example: case, cleaning cloth, box, papers...)
  • Items must be returned accompanied by a copy of the official documentation (invoice/receipt of purchase). 

If your return doesn’t fulfil the basic requirements and it is not in its original condition, Mad in Italy reserves the right to refuse your item(s), you will be liable for any damage to the product and Mad in Italy reserves the right to charge you with the return postage. Please do not send your return to Mad in Italy’s authorized retailers. 

If you requested a refund, Mad in Italy will refund you once we receive back the product. Mad in Italy will inspect and process your return, and if there are any issues you will be contacted directly. Mad in Italy ensures you receive your refund as quickly as possible but please note that refund might take up to 14 days. If the package gets lost or is delayed, Mad in Italy may have to withhold the reimbursement until the parcel will be delivered. You will receive an email once the refund process has been completed. Please note that it may take a while for the refund to appear on your statement.

If you requested a different product (exchange), Mad in Italy will ship you the new product once we receive yours. Mad in Italy will inspect and process your return and if there are any issues you will be contacted directly. Mad in Italy ensures you receive what your exchange as quickly as possible but please note that exchanges might be processed within 14 days. If the new item costs less or more than the original item, then you will either receive a refund or a new charge for the difference. If the package gets lost or is delayed, Mad in Italy may have to withhold the new item until the parcel will be delivered. You will receive an email confirmation when your return has been completed.

If you received a wrong article or defective item please contact our customer service at sales@madinitaly.com as soon as possible and within 14 days from the delivery. We suggest you to follow our direction for RETURNS (mettere il link all’inizio). Specify in the subject of the email “WRONG STYLE/DEFECTIVE ITEM + your order number”.

Return request by email procedure:

  1. Write a return request email to sales@madinitaly.com within 10 days from delivery. 
  2. Specify in the subject of the email “RETURN + your order number” and be sure to explain clearly the reason for the return by including in the email if you prefer a different product (specifying which one) or a refund and a picture of your product.
  3. Once the return has been approved, you will receive the return label and instructions for the courier via email. Mad in Italy will organize for the courier to pick the package up from your chosen address.
  4. Please contact Mad in Italy (link mail) if for any reason you don’t receive your prepaid shipping label through email. The carrier tracking number can be found on the prepaid shipping label, please make note of this number for your records so you may track the status of your return.
  5. Print the prepaid shipping label that you received by email (please note that you need to have access to a printer to be able to print the return label).
  6. Prepare the box and attach the label on it. Make sure to include a copy of the order confirmation/invoice in the package. If you are shipping with a different box from the original, please be sure to pack your return well-padded to prevent damage in transit and to avoid incurring any charges.

Return request by phone procedure:

  1. Call Mad in Italy at +39 0439 190 46 80 within 10 days from delivery. Please have your purchase order number at hand when contacting our customer service.
  2. Explain clearly the reason for the return and tell us if you prefer a different product (specifying which one) or a refund. We will ask you for a picture of your product.
  3. Mad in Italy may approve your return directly on the phone or we may reply you back with an email telling if your return is approved or not.
  4. Once the return has been approved, you will receive the return label and instructions for the courier via email. Mad in Italy will organize for the courier to pick the package up from your chosen address.
  5. Please contact Mad in Italy (link mail) if for any reason you don’t receive your prepaid shipping label through email. The carrier tracking number can be found on the prepaid shipping label, please make note of this number for your records so you may track the status of your return.
  6. Print the prepaid shipping label that you received by email (please note that you need to have access to a printer to be able to print the return label).
  7. Prepare the box and attach the label on it. Make sure to include a copy of the order confirmation/invoice in the package. If you are shipping with a different box from the original, please be sure to pack your return well-padded to prevent damage in transit and to avoid incurring any charges.